Description

*Position Summary:*
The Director of Employee Relations (ER) is responsible for overseeing the employee relations function across the organization. This role ensures fair, consistent, and compliant employment practices while supporting a positive workplace culture. The Director provides strategic direction, leads ER teams, oversees complex case management, and partners closely with People Operations and business leaders to mitigate risk and strengthen leader capability.
The Director serves as the organization's subject-matter expert on employee relations, workplace investigations, and HR policy governance.
*Primary Responsibilities:*
Employee Relations Strategy & Leadership
• Establish frameworks, standards, and guidelines for ER investigations, documentation, performance management, and conflict resolution.
• Provide guidance to HR Business Partners and leaders on ER matters, risk mitigation, and culturally aligned decision-making.
• Monitor trends, identify root causes, and recommend systemic improvements to strengthen engagement and reduce ER issues.
Case Management & Investigations
• Oversee the full lifecycle of employee relations investigations, including conduct, performance, discrimination, and policy violations.
• Provide direct oversight and consultation for high risk, sensitive, or precedent setting cases.
Policy Governance & Compliance
• Own and maintain HR and workplace policies, ensuring alignment with organizational values and legal requirements.
• Partner with People Operations to ensure compliance with federal, state, and local employment laws.
• Stay informed on evolving employment legislation and lead policy updates or organizational readiness efforts.
Culture, Engagement & Leadership Effectiveness
• Champion a culture of respect, accountability, inclusion, and open communication.
• Work with the Vice President of ER to develop tools, resources, and training to strengthen HRBP capability in handling ER issues.
• Conduct root-cause analyses to identify organizational patterns and recommend enhancements to leadership practices, policy clarity, and workplace culture.
Team Leadership
• Lead and develop a team of HR Business Partners.
• Set team goals, service-level standards, and quality expectations.
*Education and Qualifications:*
• Bachelor's degree in Human Resources, Organizational Development or related field preferred.
• 5+ years' experience of progressive HR or employee relations experience.
*Work Environment:*
This is a remote position.
*Position Type/Expected Hours of Work:*
This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. Occasional evening and weekend work may be required as job duties demand.